Refund Policy

Welcome to the KORENTHYLIS Refund Policy page. We are dedicated to providing exceptional service and a seamless shopping experience. Please review our refund policy below to ensure complete satisfaction with your purchase.

Eligibility for Refund

• Products must be returned within 30 days of receiving the order.
• The item must be unused, in the same condition that you received it, and in its original packaging.
• Proof of purchase is required to process a refund.

Non-Refundable Items

Certain items are exempt from being returned:

• Gift cards
• Downloadable software products
• Some health and personal care items

Refund Process

If you qualify for a refund, please follow these steps:

1. Contact our customer service team at [email protected] to initiate the refund process.
2. Send your item back to KORENTHYLIS at the provided return address.
3. Once received and inspected, we will notify you about the status of your refund.

Approved refunds will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

• Check your bank account again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] to receive further instructions.

Shipping Returns

To return your product, please mail it to the return address provided by our customer service. Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.

We recommend using a trackable shipping service or purchasing shipping insurance for items over $75 as we cannot guarantee that we will receive your returned item.

Your satisfaction is important to us at KORENTHYLIS. We are here to help, and you can always reach out to our support team for any questions or concerns regarding your refund or any other queries related to your order. Thank you for choosing KORENTHYLIS!